International Shipping
Prop It! ships Internationally! Please contact KLS by phone (314) 919-5571 or email [email protected] to place your order today! We do not offer International shipping through our website at this time.
Standard Return Policy
With our simple returns process, you can shop online worry-free. If something doesn’t work out, you can send Prop It! back within 30 days of delivery. At KLS, we take pride in our customer service and always issue an apology when it’s due.
- Start the return process within 30 days of receiving your item.
- In new or unused condition, with all original product inserts and accessories.
- Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item.
- We inspect all returned items and will refund you based on the condition of the item.
- We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. We may offer a partial refund for opened or used products.
Defective Product and Returns Due to Our Error
Oops… If there are mistakes with your order, or products arrived defective/damaged at the time of receipt, we’ll make it right by:
- Sending you replacement parts or accessories
- Replacing the product or
- Issue a refund
- And, we’ll also cover the cost of any return shipping
If the product is not defective, return shipping fees will apply and/or a partial refund may be issued.
Products Returned After 30 days
Did you miss the 30-day return window? Great news! You may still start a return after 30 days, but you may get a partial refund depending on…
- Condition of the merchandise
- Cost of the original and/or return shipping charges deduction from your refund
If we send you a replacement item, we need to receive the original item at our warehouse within 30 days of you starting the return process. Otherwise, we will charge you full price for the replacement.
Non-Returnable Items
What Items are Non-Returnable?
The following items are non-returnable and we offer no refunds:
- Damaged door prop(s), e.g. your pet elephant accidentally squished it.
Used door prop(s)
If you want more help with this process, please contact KLS Customer Care at [email protected] or 314-919-5571.